Shipping policy
Shipping Policy The Reserve Boutique
applicable from 05/22/2024
ARTICLE 1. SUBJECT
The purpose of this shipping policy is to define the terms and conditions applicable to the shipping of a Product to the Customer by the Publisher.
ARTICLE 2. PARTIES
This shipping policy is applicable between COTE MAISON, LLC, share capital: 100000 €, registered with the RCS of Lyon in France on 01/21/1999, under the number 421 578 071, head office: 2 RUE GUYNEMER, 69002 LYON, FR, phone: +33223179700, email: shop@lareserve.com, intra-community VAT number: FR16421578071, hereinafter " the Publisher " and any person, physical or legal, private or public law, registered on the Site to purchase a Product, hereinafter " the Customer ".
ARTICLE 3. DEFINITIONS
" Customer ": any individual or legal entity, private or public law, registered on the Site.
" Site Contents ": elements of any nature published on the Site, protected or not by intellectual property rights, such as texts, images, designs, presentations, videos, diagrams, structures, databases or software.
" The Publisher ": COTE MAISON, LLC acting in its capacity as publisher of the Site.
" Internet User ": any individual or entity, private or public, accessing the Site.
" Product ": any type of goods sold on the Site by the Publisher to Customers.
" Website ": website accessible at the URL La Réserve Boutique, as well as the sub-sites, mirror sites, portals and URL variations related to it.
ARTICLE 4. SCOPE OF APPLICATION
The Site is free and open to all Internet users. Browsing the Site implies acceptance by all Internet users of this shipping policy. Simply connecting to the Site, by any means whatsoever, including through a robot or a browser, will entail full and complete acceptance of this shipping policy. During registration on the Site, this acceptance will be confirmed by checking the corresponding box.
The User hereby acknowledges having fully read and accepted them without restriction.
Checking the aforementioned box will be considered to have the same value as a handwritten signature from the Internet user. The User acknowledges the evidentiary value of the automatic recording systems of the Publisher and, unless they can provide evidence to the contrary, they waive their right to dispute them in the event of a dispute.
This shipping policy applies to the relationships between the parties to the exclusion of all other conditions, particularly those of the Internet user.
Acceptance of this shipping policy implies that Internet users have the necessary legal capacity to do so, or failing that, they have the authorization of a guardian or curator if they are incapable, of their legal representative if they are minors, or that they hold a mandate if they are acting on behalf of a legal entity.
ARTICLE 5. DELIVERY
5.1 Delivery Charges
Delivery or provision charges will, in any case, be indicated to the Customer before any payment and only concern deliveries made in mainland France, including Corsica. For any other delivery location, it will be the Client's responsibility to contact customer service.
In the event of a delivery of the Product to the Customer in store or at a partner location of the Publisher, the related costs are specified to the Customer at the time of the order.
The delivery charges indicated on the Site are in euros, all taxes included.
5.2 Delivery Time
Orders are delivered by DPD, Chronopost, DHL, Swiss Post, Chronopost International, DPD International within a period of 3 working days from the perfect collection of the price by The Publisher.
However, some products or certain order volumes may justify a delivery time longer than 3 working days. This will be expressly mentioned to the Customer during the validation of the order.
5.3 Damaged Parcel
In case of delivery of a parcel that is manifestly and visibly damaged, it is the client's responsibility to refuse it in order to benefit from the guarantee offered by the carrier. The Customer must also inform the seller without delay, so that a new package can be prepared for them, and then shipped as soon as the damaged package is received in return. In such a case, the delivery times indicated above in these general conditions will no longer be applicable.
5.4 Retention of Title - Transfer of Risks
The ownership of the delivered Products is reserved to the Publisher until the delivery of the Products to the Customer, notwithstanding any contrary clause, unless the parties have occasionally and expressly agreed in writing to set aside this clause.
The Customer assumes the risks related to the Products from the time of the order. Throughout the duration of the retention of title, the Customer must insure at their own expense the Products belonging to the Publisher against any damages that may occur and justify it to the Publisher upon first request.
ARTICLE 6. FINAL STIPULATIONS
6.1 Applicable Law
This shipping policy is subject to the application of French law.
6.2 Changes to this Shipping Policy
This shipping policy can be changed at any time by The Publisher. The shipping policy applicable to the Customer is the one in effect on the day of their order or connection to this Site, any new connection to the personal space implying acceptance, where applicable, of the new shipping policy.
6.3 Disputes
Under the order n°2015-1033 of August 20, 2015, any disputes with a consumer Client that may arise in the execution of these general conditions and for which a solution could not have been previously found amicably between the parties must be submitted.
Furthermore, the consumer Client is informed of the existence of the online dispute resolution platform, accessible at the following URL address: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show
Since January 1, 2016, mediation has been mandatory for all. Thus, any professional selling to individuals is required to provide the contact details of a competent Mediator in case of dispute, regardless of whether they sell remotely or in a physical store (Source: FEVAD).
FEVAD Consumer Mediator / https://www.mediateurfevad.fr/
6.4 Entirety
The nullity of one of the clauses of this contract will not lead to the nullity of the other clauses of the contract or of the contract in its entirety, which will retain their full effect and scope. In such a case, the parties should, as far as possible, replace the cancelled stipulation with a valid stipulation corresponding to the spirit and purpose of the present.
6.5 Non-Waiver
The failure of the Publisher to exercise the rights recognized to him by these terms can in no way be interpreted as a waiver of asserting said rights.
6.6 Telephone Canvassing
The Customer is informed that they have the option to register on the telephone canvassing opposition list at the address http://www.bloctel.gouv.fr/.
6.7 Languages of the current shipping policy
The current shipping policy is available in French.
6.8 Abusive Clauses
The stipulations of this shipping policy apply subject to compliance with the mandatory provisions of the Consumer Code concerning abusive clauses in contracts concluded between a professional and a consumer.
ARTICLE 7. SHIPPING & RETURNS
Article 7.1 Specific shipping conditions for the store
Any order placed before 2:00 PM CET with products in stock will be shipped the same day, otherwise at the latest the next day.
Article 7.2 Shipping schedule and deadlines, specific to the store
Orders placed on Friday afternoon will be shipped the following Monday.
The sale of alcohol is prohibited to minors. By placing an order, you certify that you are of legal drinking age. Excessive consumption of alcohol is dangerous for your health. Please drink responsibly.